Returns & Exchanges
At Rivendell Bicycle Works, we want you to be satisfied with your gear, so we offer a 30-day window for returns on unused items in their original packaging. Please note that installed components, custom-built wheels, and bicycles are subject to specific restocking conditions.
Verify Eligibility
Ensure your item is in new, uninstalled condition with all original tags and packaging intact within 30 days of purchase.
Pack Your Gear
Securely package the items and include a copy of your original packing slip or a note with your order number and contact information.
Ship to Walnut Creek
Send your package via a trackable service like USPS or UPS to our headquarters at 2044 Placentia Dr, Walnut Creek, CA 94597.
Processing & Refund
Once received and inspected by our team, we will issue a refund to your original payment method, minus any applicable shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing